Guest Services

On Arrival

ON ARRIVAL

Reception is at our home, No. 7 Monash Avenue.

If we are advised of your arrival time we ensure your cottage is warm (or cool in summer), lights on and music playing - it is secluded and you won't be disturbed during your stay. We are, however, available 24 hours should you require assistance.


Credit Card

AT NIGHT

Meals There are a variety of restaurants within a short distance of the cottages. Menus are available in the cottages to indicate style of food. When confirming your booking, we provide you with websites for some restaurants.

Wild Oak, Mt Dandenong 9751 2033
ALSO see their weekly Cooking School.

Copperfields Restaurant, Olinda 9751 1043

Ranges Restaurant, Olinda 9751 2133.

Indian By Nature, Mt Dandenong 9751 0111.

Cuckoo Restaurant, Olinda 9751 1003
Copperfields Restaurant open Thurs-Mon lunch and dinner 9751 1043
(Frid/Sat/Sun only for dinner, daily lunch).

Pig & Whistle Tavern, Mt Dandenong 97512366.

Woods of Sherbrooke 9755 2131.

Kellys Bar & Kitchen 9751 1056.

SkyHigh Restaurant 9751 0443
(complimentary limo service Mon-Fri, we need to book this for you. So pls request when you make your booking).

The Ivy Restaurant, Olinda 9751 2388.

Fairy Mountain, Chinese food, Mt Dandenong 9751 2288.

Olinda Pizza, Mt Dandenong 9751 1076 – the Gourmet Pizza’s are scrummy!

Alternatively, you might enjoy a simple dinner on the night you arrive (see services on the booking system). $80 Gourmet platter; $65 Cheese & Fruit platter ; Dine in by the Fire – lasagne, salad, bread, dessert & wine $90; BBQ meal - $70

Click Here to View the "Candlelight Cuisine".

DURING THE DAY

Ripe, Sassafras 9755 2100 – Fun, GREAT food, lovely staff!

Cuckoo Restaurant, Olinda 9751 1003 – 50 years of history.

Seasons Restaurant at Cloudehill Gardens, Olinda 9751 0168 – a wonderful experience with good food overlooking the Cloudehill magnificent gardens – a must do and see.

Olinda Tea House, Olinda 9751 0556 – A new and delightful venue for lunch or ‘tea’.

Fortnums Tea Room, Sassafras - delightful, wonderful hosts.

Miss Marples Tea Room, Sassafras 9755 1610 – our most famous Tea Room.

Olinda Cafe & Produce Store, Olinda 9751 0466 – open for breakfast from 10 am and lunch daily

Sassafras Cafe, Sassafras.

The Deli Platter, Mt Dandenong – great coffee, deli delights, platters, cheeses and all just a stroll away.

Pie in the Sky, Olinda village – great pies, lots of people!

Cream, Sassafras, new and serving delicious good food and Phillipas breads. Also offering very special Private Dinners at Pirianda Gardens, Olinda. Book directly with Mark at Cream 9755 2338


Alcohol

OTHER SERVICES

Alcohol - Candlelight Cottages has a liquor licence and offers a choice of Yarra Valley wines - sparkling wine made in the Yarra Valley for Candlelight Cottages guests, a white and a red wine for you at $20 per bottle. Additional bottles of the same wines available from reception. In addition there is a Mini Bar in your cottages (n/a Cottage in the Forest) which holds Yarra Valley sparkling, red and white wines, a selection of beer, mixed drinks, chocolate bars, nibbles and treats!

Babysitting - available at $25 per hour.

Ballooning - in the Yarra Valley, we can book you with our favourite – Global Ballooning or go to www.globalballooning.com.au.

Banks - There is a full Bendigo Bank branch & ATM in Mt Dandenong Village. An ANZ teller is at the pharmacy in Monash Avenue, Olinda.

Bathrobes - are supplied for your use.

Breakfast

Breakfast - Breakfast is the most special meal of the day. For your Continental Hamper breakfast we have chosen beautiful quality muesli, fresh milk, bread baked for us by the Mt. Dandenong Bakery, Yarra Vallery preserves, real butter. Our eggs are free range. We pride ourselves on sourcing local produce where ever possible. These items are included in your tariff. Special requests for milk or any special breakfast ingredients are welcome - please ask at the time of booking.

Cooked Breakfast - Perhaps you would like a cooked breakfast rather than prepare your own, this service is available and attracts an additional $56 per couple. (not available at Cottage in the Forest or Sherbrooke Manor).

Check in and check out times - Our cottages have check in from 2pm and check out at 11am unless other arrangements have been made. The Blackwood Sassafras and Sherbrooke Manor are a 3pm check in and 12 noon check out - lovely sleep in!

At Night

Credit Cards - we accept Bankcard, Mastercard, Visa, American Express and Diners. Eftpos is available, however a "cash out" facility is not available. Please note, a 3% surcharge applies to American Express and Diners Club transactions transactions and a 1.5% surcharge for Visa & Mastercard..

Gardens - Candlelight Cottages Retreat is set in 1/3 acre of mature gardens with 100 year old trees. There are special rhododendrons, camellias and other seasonal delights. However, spectacular gardens abound in the area - make sure you see Cloudehill Gardens & The National Rhododendron Gardens while you stay with us.

Gift Vouchers - We are happy to arrange Gift Vouchers for you and they can be booked by telephoning us on 9751 2464 and we will email the voucher to you. Alternatively you can book these online through our Gift Voucher link. The vouchers are valid for 6 months.

Golf

Hairdresser - Hair for the Hills nearby in Mt Dandenong Village 9751 1649.

Hairdryers - provided.

Heating & Cooling – Three of our cottages have air conditioners and heating plus the lovely open fire... Clare Cottage has fans and lots of opening windows for breezes and a Coonara wood fire and central heating.

Housekeeping - We respect guest's requirements for privacy and provide you with sufficient towels and food for the length of your stay. If you wish, please contact us for a new supply of towels at any time.

Should you prefer, we are happy to make available daily servicing of cottages. Full service of making the bed, changing towels and setting the fire attracts a fee of $50 per service and can be provided between 12 - 1pm each day. Please discuss your requirements with us.

For people staying 4 days or more, we will come to the cottage on the morning of the 3rd day to remove rubbish, replenish wood, changeover towels and restock food supplies as necessary. This service does not attract an additional fee. (not included in special 5 and 7 day packages – A Real Holiday or A Short Break).

Ironing - Iron and ironing board in each cottage.

Laundry - available through reception.  Candlelight Cottage & Clare Cottages have laundry facilities.

Golf

Massage & Beauty Therapies - we have four favourite providers. Nadine, Balance Therapies (www.balancetherapies.com.au) Balance Therapies has a Day Spa facility locally for guests of Candlelight Cottages (see in cottage compendium, or phone Nadine on 0401008173 to select your treatments).

Elle Naturale (www.ellenaturaleolinda.com.au) has beautiful treatment rooms in Olinda Village. Phone 9751 0199 to arrange your indulgent appointment.

Olinda Health (www.olindahealth.com.au) has beautiful treatment rooms in Olinda Village. Phone 9751 0662 to arrange your indulgent appointment.

Massage in the Valley & Ranges - your mobile day spa (www.massagevalleyranges.com.au) will come to your cottage. Please phone Gae on 0407511027.

Mini Bar – your cottage has a mini-bar stocked with Yarra Valley and local products for nibbles and drinks. In addition there is ice creams available in your fridge – just mark it on your minibar list and pay as you leave. (not applicable at Cottage in the Forest).

Movie

Movies – There is a selection of DVDs as well as music CDs are in each cottage.

Restaurants - you can walk to around 10 restaurants/cafes from Twilight Cottage and Candlelight Cottage gates. Cottage in the Forest & Clare Cottage are only a few minutes drive from the restaurants and Villages.

Spa Baths - two person spas, with glass ceilings above in each in Twilight Cottage and Candlelight Cottage for your relaxation. Cottage in the Forest & Clare Cottage have a big picture window to look out at the ferns from your large spa bath.

**more information is available in your compendium in the cottage.



7-9 Monash Avenue, Olinda 3788, Victoria, Australia Ph: 03 9751 2464 Fax: 03 9751 0552
(some photos in this website are courtesy of Jeff Osman, Carpe Dieum Films; JAI Photography; Virtual Tours by Mawby Creative)